Publications
July 29, 2016
Weekly Report 16-31
A CULTURE OF CHRONIC OVERWORK IS CREATING ANXIETIES ABOUT ‘BURNOUT’ – exhaustion stemming not just from workload, but also from “electronic communication & social media which have come to dominate our daily lives, in a transformation that is unprecedented… where our very sense of self is defined increasingly by an unending wait for the verdicts... Continue
July 15, 2016
Weekly Report 16-29
FRUSTRATED CALLING FOR TECH SUPPORT? A NY Times survey found 75% of Customer Service managers admitting that “company procedures actually prevent satisfactory service… limiting the time agents can be on the phone, leading to endless rounds of transfers and being placed on hold… Some even engineer the process so customers wait at least an hour... Continue
July 8, 2016
Weekly Report 16-28
DCG MEDIATION SERVICES WILL EVIDENTLY SOME DAY BE ‘COMPETING’ WITH ONLINE DISPUTE RESOLUTION. The U.S. trails other countries in implementation of broad services, but it’s coming. eBay buyers & sellers already settle 60 million claims globally every year; Canada & Europe now allow varying algorithms to guide users in “reaching a settlement themselves, or bringing... Continue
July 7, 2016
Weekly Report 16-27
LOS ANGELES EMPLOYER SURPRISE: A new Ordinance (passed June 2 and effective July 1, 2016) now provides employees who work at least two hours weekly to accrue up to 48 hours paid sick leave per year – for personal illness or to provide care for “any individual related by blood or ‘affinity’ whose associate is... Continue
June 25, 2016